Terms & Conditions

1. Introduction

These Terms & Conditions apply when you use the Gemini Repairs website, request a quote, contact us, or book repair and support services through us.

By using this website or requesting our services, you agree to these terms. If you do not agree, please do not use this website or submit a service request.

2. Our Services

Gemini Repairs provides repair and support services for homes, heating systems, appliances, gadgets, and related technology. Services may include diagnosis, advice, repair work, setup help, troubleshooting, maintenance, and customer support.

• Boiler, heating, and general home repair support.
• Phone, tablet, laptop, TV, appliance, and smart-home support.
• Quote requests, booking support, and general customer advice.

The exact services available may change depending on engineer availability, location, parts, safety requirements, and the nature of the fault.

3. Quotes & Pricing

Any quote provided by Gemini Repairs is based on the information available at the time. A quote may change if the issue is different from what was described, additional faults are found, parts are required, or further work is requested.

• Quotes are not final until confirmed by Gemini Repairs.
• We aim to provide clear pricing before work begins.
• Where additional work is required, we will explain this before proceeding where reasonably possible.

4. Bookings & Appointments

Appointment times are arranged based on availability. We will make reasonable efforts to attend at the agreed time, but delays can occur due to traffic, previous jobs, emergency callouts, parts delays, or circumstances outside our control.

If you need to cancel or rearrange an appointment, please contact us as early as possible.

5. Customer Responsibilities

To help us provide a safe and efficient service, customers should provide accurate information about the issue and ensure reasonable access to the property, appliance, device, or system needing attention.

• Make sure an adult is present where required.
• Provide safe access to the work area.
• Tell us about any known risks, previous repairs, or relevant faults.
• Back up important data before device or computer work where possible.

6. Parts, Repairs & Warranty

Where replacement parts are required, availability and delivery times may vary. Some parts may need to be ordered before the repair can be completed.

Any warranty offered on parts or labour will depend on the type of work completed, manufacturer terms, and the specific repair. Warranty coverage does not usually apply to misuse, accidental damage, unrelated faults, third-party interference, or further damage caused after completion.

7. Payment

Payment terms will be confirmed before or at the time of service. Payment may be required after diagnosis, after completion, or in advance for certain parts or bookings.

• Customers are responsible for paying agreed charges.
• Deposits for parts may be non-refundable once parts have been ordered.
• Late or failed payments may delay further service.

8. Limitations of Liability

Gemini Repairs will take reasonable care when providing services. However, we are not responsible for losses caused by inaccurate information provided by the customer, pre-existing faults, third-party work, manufacturer defects, data loss where no backup was made, or events outside our reasonable control.

Nothing in these terms excludes liability where it cannot legally be excluded.

9. Privacy & Personal Information

When you contact us or submit a quote request, we may collect details such as your name, phone number, email address, location, and information about your repair request.

We use this information to respond to enquiries, arrange services, provide quotes, and manage customer communication. Please refer to our Privacy Policy for more information.

10. Website Use

The information on this website is provided for general guidance only. We aim to keep it accurate and up to date, but we cannot guarantee that every detail will always be complete, current, or error-free.

You must not misuse this website, attempt to interfere with its security, submit false information, or use it in a way that could damage the website or Gemini Repairs.

11. Changes to These Terms

Gemini Repairs may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

Continued use of the website or our services after changes are published means you accept the updated terms.

12. Governing Law

These terms are intended to be governed by the laws of England and Wales, unless otherwise required by applicable law.

13. Contact Us

If you have questions about these Terms & Conditions, please contact Gemini Repairs.