Privacy Policy

1. Who We Are

Gemini Repairs provides repair and support services for heating systems, boilers, appliances, gadgets, devices, and related home technology.

For the purpose of this Privacy Policy, “Gemini Repairs”, “we”, “us”, and “our” refers to the business operating this website and handling customer enquiries.

2. Personal Information We Collect

We may collect personal information when you contact us, submit a quote request, fill in a form, call us, email us, or use our website.

• Your name and contact details, including email address and phone number.
• Your location, postcode, or service area where needed to arrange a repair.
• Details about your repair request, device, appliance, heating issue, or service enquiry.
• Communication records, including messages, emails, call notes, and quote details.
• Website usage information, such as pages visited, device type, browser type, and general analytics data.

3. How We Collect Information

We collect information directly from you when you submit forms, request a quote, contact us by phone or email, or provide details during a booking or repair enquiry.

We may also collect limited technical information automatically when you use our website, such as basic analytics, cookie information, and device/browser data.

4. How We Use Your Information

We use personal information to respond to enquiries, provide quotes, arrange bookings, deliver repair and support services, and improve how we communicate with customers.

• To contact you about your quote, booking, or service request.
• To understand the repair issue and recommend next steps.
• To arrange visits, appointments, callouts, or follow-up support.
• To keep records of customer communication and completed work.
• To improve our website, customer experience, and service quality.
• To meet legal, accounting, safety, and business record requirements.

5. Our Lawful Basis for Using Your Data

Depending on the situation, we may rely on different lawful bases to use your personal information.

• Contract: when we need your information to provide a quote, arrange a booking, or deliver a service you requested.
• Legitimate interests: when we use information to manage enquiries, improve services, keep business records, or follow up with customers.
• Legal obligation: when we need to keep information for tax, accounting, safety, or regulatory reasons.
• Consent: where we ask for your permission, such as for certain marketing or optional cookies.

6. Sharing Your Information

We do not sell your personal information. We may share information only where needed to provide our services, operate our website, meet legal requirements, or manage business operations.

• Engineers, technicians, or support staff involved in your service request.
• Website, hosting, email, form, analytics, or CRM providers used to run our business.
• Payment, accounting, legal, or professional advisers where required.
• Authorities or regulators if required by law.

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to help the website work properly, improve performance, understand visitor activity, and support security.

Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, should only be used where permitted and where any required consent has been collected.

8. How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purpose it was collected, including service delivery, customer support, legal, accounting, warranty, dispute, and business record purposes.

• Quote and enquiry records may be kept while the enquiry is active and for a reasonable follow-up period.
• Customer and job records may be kept for business, warranty, tax, and legal record purposes.
• Marketing information is kept until you unsubscribe or ask us to stop using it.

9. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

No website or online system can be guaranteed completely secure, but we aim to use appropriate technical and organisational measures to protect the information we hold.

10. Your Data Protection Rights

Depending on the circumstances, you may have rights over your personal information.

• The right to ask for access to the personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to ask us to delete your information in certain circumstances.
• The right to object to certain uses of your information.
• The right to ask us to restrict how we use your information.
• The right to withdraw consent where we rely on consent.

To exercise your rights, contact us using the details at the bottom of this policy.

11. Marketing Communications

We may contact customers about relevant services, updates, or follow-up support where permitted by law. You can ask us to stop sending marketing communications at any time.

We will not sell your details to third parties for marketing.

12. Third-Party Websites

Our website may contain links to third-party websites, tools, maps, booking systems, or external services. We are not responsible for the privacy practices or content of those third-party websites.

You should read the privacy policy of any third-party website you visit.

13. Children’s Privacy

Our services are intended for adults and homeowners, tenants, landlords, businesses, or customers requesting repair support. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

We recommend checking this page occasionally to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise your data protection rights, please contact Gemini Repairs.